AI in Shared Services – Insights & Perspectives

As part of my Executive MBA, I am conducting research on the role of Artificial Intelligence in transforming support functions and Global Business Services (GBS).

My thesis, entitled “Automating Support Functions with AI: Harder Than It Seems, More Strategic Than You Think”, explores:

• The risks and challenges of implementing AI in GBS organizations

• The opportunities to boost efficiency, resilience, and agility

• The importance of governance, ethics, and trust in successful AI adoption

Key insight: AI is not just a cost-cutting tool — it is a powerful strategic lever for global organizations.